Where am I Going?
There are five (5) possible Loop Tour destinations to which your Tandus Centiva account executive has invited you.
Dalton, GA (closest airports Chattanooga, TN & Atlanta, GA) – Where Soft Surface products including Powerbond, modular tile and Flexible Standards are manufactured
Florence, AL (closest airports Huntsville, AL & Nashville, TN) – Where Hard Surface LVT products are manufactured
Truro, NS (closest airport Halifax) – Where Soft Surface products including broadloom and woven are manufactured
Suzanne Tick Inc. in the heart of Manhattan, NYC (LaGuardia, JFK International and Newark airports) – A design studio for a myriad of products including broadloom and woven carpet, modular tile, Powerbond® and textiles for seating, panel and wall applications
Jhane Barnes Inc. in Waccabuc, NY (LaGuardia, JFK International and Newark airports) – A design studio housing garment and textile designs that span Jhane’s entire career and utilizing computerized hand looms
How are my travel arrangements being made?
Be on the lookout for emails from The Loop Tour for information related to travel arrangements. Please be sure to complete the Travel Survey!
Information related to travel will be received via correspondence with The Loop Tour email.
Tandus Centiva will make all travel arrangements including
- Overnight accommodations
- All ground transportation (to and from airport, for all meetings/tours, for evening or recreational events)
- Meals & catering
You will be required to provide necessary information for making travel arrangements via a Travel Survey that you will receive from The Loop Tour. Please respond to the questions in the Travel Survey as soon as possible so that arrangements can be made in a timely and economical manner.
Tandus Centiva is happy to accommodate any special needs to the best of our ability. If you have a need or restriction that is not addressed in the travel survey, please correspond directly with The Loop Tour email to let us know.
I completed my travel survey, now what? When will I receive my travel itinerary? Why have I not heard anything yet?
Travel itineraries are typically sent between 2 and 3 weeks prior to departure date. Under certain circumstances, this time frame can be delayed.
Thank you for your timely reply to the Travel Survey. Please be aware that even if you responded in a timely fashion, other members of your Loop Tour party might procrastinate! The entire Loop Tour party will receive emails confirming who has submitted travel info and prompting those who haven’t yet to reply.
Ultimately, we book the entire Loop Tour party at the same time. Because flights or hotels often fill up, we book the entire group together to eliminate the possibility of a Loop Tour guest traveling alone. So for those of you who respond to the survey right away, please be patient, as we are often waiting on others to reply.
Please never hesitate to email The Loop Tour if you are concerned or have questions.
What is the agenda for our Loop Tour and time spent at the Tandus Centiva manufacturing facility and/or design studio?
A sample agenda and valuable information related to your trip can be accessed at any time at thelooptour.com. Simply select the “other” tab and then “sample agendas” from the home page. You can then select a sample agenda for any of the five (5) Loop Tour locations (Dalton, Florence, Truro, Suzanne Tick Inc., or Jhane Barnes Inc.).
A more customized agenda designed to address your Loop Tour party’s specific objectives will be developed with the Tandus Centiva account executive hosting your visit. You will receive the customized agenda from your account executive approximately 5 to 7 business days before departure. A hard copy of the agenda will also be provided when you arrive to your Loop Tour destination.
Please feel free to share any specific topics or objectives that you want to address during your time with us. This is time you invested to visit Tandus Centiva! We want to make it as valuable as possible.
What will I be eating?
All meals (breakfasts, lunches and dinners) will be provided.
Any dietary restrictions that we need to be aware of can be outlined in the Travel Survey that you will receive in an email from The Loop Tour. Please do not hesitate to express concerns or ask questions about your special dietary needs by directly emailing The Loop Tour.
A catered breakfast and lunch will be provided during your official Loop Tour visit at the Tandus Centiva facility and/or design studio.
All other breakfasts, lunches and dinners will be planned ahead of time with your Tandus Centiva account executive. Reservations will be made as needed.
What should I pack to wear?
Closed toe and closed heel shoes are required for all tours of manufacturing facilities! We highly recommend comfortable walking shoes and/or tennis shoes. Please no high heels.
Business casual attire is appropriate for all tours, meetings and evening activities at the Tandus Centiva facilities and/or design studios. Pants are recommended for ladies as we do tour in some areas where the path is exposed stairwells or cat walks.
Most areas are climate controlled. However, depending on the season, some areas get hot or cold. Please plan to pack a jacket/coat for winter months or to wear cool, breathable garments during summer months.
If your Loop Tour includes a recreational day/activity, please plan accordingly for any outdoor activities or site seeing.
For a more detailed weather forecast during your trip, visit your favorite weather provider website prior to traveling. Check the forecast for the city of your Loop Tour destination (Dalton, Florence, Truro, NYC or Waccabuc, NY).
Who to contact in the event of an emergency?
Never hesitate to contact Heidi or Hilary!
Heidi McInnish, Senior Customer Experience Manager at 706-508-8874
Hilary Wallin, Customer Experience Coordinator at 423-413-1296
With travel, there is always the possibility of unexpected delays or even cancelations. In the event of a flight delay or cancelation, we will not leave you stranded! We will be made aware through our travel service. However, you can also call to let us know at the numbers provided above. We will make new arrangements as the situation deems necessary for your flights, hotel and ground transportation. Any new arrangements will be communicated to you by phone and/or email.
Sometimes family members or co-workers may need to get in touch with you. Please feel free to share Heidi and Hilary’s contact information with your family and co-workers as needed.